Service incident
Cabinet 1 test outage
We're currently experiencing issues with Cabinet one affecting postcode area XN22 XHG
Affected: Broadband
Next update by: 7 September 2026 at 14:10 +0100
Major service disruption
RSS updatesA major incident is affecting Lightning Fibre customers. See the incident details below.
Page generated 7 September 2026 at 14:21 +0100Check your postcode
See whether any service incident, current or planned maintenance may affect your area.
Current notices
Service status
Broadband & Phone
Broadband
UnavailableBroadband internet access delivered over Lightning Fibre or partner access networks for residential and business customers.
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Phone Service
OperationalLightning Fibre customer voice and telephony services.
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Business Services
Dedicated Internet Access
OperationalDedicated non-PON internet access services.
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Ethernet Services
OperationalLayer 2 Ethernet and related connectivity services.
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Network Services
DNS
OperationalLightning Fibre customer DNS resolver services.
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SMTP Relay
OperationalSMTP relay for customers entitled to use it.
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NTP
OperationalLightning Fibre Network Time Protocol service.
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Customer Services & Tools
Speed Test
OperationalLightning Fibre's customer speed-test service.
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My Account
OperationalCustomer account and self-service portal.
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Website & Ordering
OperationalWebsite, availability checking and online ordering services.
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Contacting Us
OperationalCustomer-facing contact channels where a failure materially prevents customers from reaching Lightning Fibre.
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